Last updated: 16 October 2026
1. Return Eligibility
We accept returns within 7 days of delivery for the following reasons:
- The item received is damaged or defective
- The item received does not match the specification/description on the product page
- An incorrect item was delivered against your order
To be eligible, items must be unused, in their original packaging, with all tags, manuals, and accessories intact.
2. Non-Returnable Items
- Items custom-cut, machined, or modified to a customer's specification
- Consumables that have been opened or partially used (e.g. welding electrodes, cutting fluids)
- PPE items (helmets, gloves) once the hygiene seal has been removed, for safety reasons
- Items marked as final sale or clearance on the product page
3. How to Initiate a Return
- Go to My Orders and locate the relevant order
- Contact our support team via the Contact Us page with your order number, the item(s) to return, and the reason, ideally with photos for damaged/incorrect items
- Our team will review and approve the return within 2 business days, and arrange reverse pickup where applicable
4. Refund Process
- Once the returned item is received and inspected, refunds are processed within 5–7 business days
- For Cash on Delivery orders, refunds are issued via bank transfer to the account details you provide
- Shipping charges (if any were paid) are non-refundable unless the return is due to our error (damaged, defective, or incorrect item)
5. Warranty Claims
Products marked "Warranty Backed" on their product page carry the manufacturer's standard warranty against manufacturing defects. Warranty claims should be raised through our Contact Us page with proof of purchase (order number) and a description of the defect. Warranty does not cover damage from misuse, incorrect installation, or normal wear and tear.
6. Order Cancellation
Orders can be cancelled free of charge before dispatch. Once an order has been dispatched, it cannot be cancelled but may be returned as per the process above once delivered.
7. Bulk / B2B Orders
Return terms for bulk and custom B2B orders are agreed upon separately at the time of quotation, and may differ from the standard policy above.
8. Questions
For any return, refund, or warranty question, reach out via our Contact Us page.
