Yes. You can browse and add items to your cart as a guest, but you'll need to create a free account (or log in) at checkout so we can confirm your delivery address and let you track the order afterward.
Orders can be cancelled or modified only before they are dispatched. Contact our support team as soon as possible with your order number — once an order has shipped, please refer to our Return & Refund Policy instead.
Yes. For orders above ₹50,000, tiered pricing, credit terms, and a dedicated account manager are available. Use the Contact Us page and mention your requirement and expected monthly volume.
In-stock orders are QC-checked, packed, and dispatched within 24 hours of confirmation. Delivery time after dispatch depends on your location, typically 2–7 business days pan-India.
Yes, on orders above ₹2,000. Below that, a flat shipping charge applies at checkout — see our Shipping Policy for details.
We dispatch pan-India through our courier and freight partners. Enter your pincode at checkout to confirm serviceability for your exact location.
Cash on Delivery (COD) is currently available on all orders. Online payment via UPI and cards is coming soon.
Yes. Every order includes a GST-compliant invoice, with CGST + SGST applied for deliveries within Jharkhand, or IGST for deliveries to other states. Add your business GSTIN in My Account to have it reflected on your invoices.
Most items can be returned within 7 days of delivery if unused and in original packaging. Certain categories (cut consumables, opened safety gear) may not be eligible — see our Return & Refund Policy for the full list.
Once a returned item passes inspection, refunds are processed to your original payment method (or as store credit for COD orders) within 5–7 business days.
Where applicable, the manufacturer warranty is clearly stated on the product page. Warranty claims are handled directly with our support team using your order number.
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